Unattended access
Reach your office and home computers from anywhere, even when nobody is at the keyboard. Always on, always protected.
Quick Support · Unattended Access · End-to-end encrypted
Remote help that feels safe from the first click.
Get a trusted technician connected in minutes with a one-time Quick Support code, or let your own team reach your computers securely from anywhere. Every session is encrypted, protected by multi-factor sign-in, and logged.
- No account or setup for the person being helped
- Nothing stays installed after a Quick Support session
- Every session encrypted and logged
Operated exclusively for contracted IT organizations. Every session protected by encryption, multi-factor sign-in, and a tamper-evident audit trail.
Trusted by IT teams in
- Healthcare
- Financial services
- Legal and accounting
- Professional services
- EncryptedEvery connection uses modern TLS (1.2 or later).
- MFA and passkeysStrong sign-in for every technician.
- One-time codesA Quick Support code works once, then expires.
- Fully loggedAn audit trail records every session.
- No firewall changesDevices connect outward. No inbound ports.
- AES‑256
- Encryption in transit and at rest
- TLS 1.3
- Minimum transport security standard
- Zero
- Inbound ports needed on your network
- 100%
- Sessions logged in tamper-evident audit
Compliance & standards
Designed for regulated industries. Security documentation and attestations available under NDA.
- HIPAAAligned
- SOC 2Type II architecture
- PCI DSSAligned
- ISO 27001Aligned
- GDPRCCPA Ready
- AES-256Encryption
Architecture documentation and completed security questionnaires are available to qualified clients under NDA. Learn more →
Features
Everything you need to help someone, or reach your own machines.
Two simple ways to connect, one secure service behind both.
Quick Support
Need help right now? Your technician gives you a one-time code. Enter it, start the small support app, and you are connected.
Full remote control
See the screen and use the keyboard and mouse as if you were sitting there, with a smooth, responsive connection.
No VPN or firewall changes
Your technician connects through the internet directly. Nothing to pre-configure on your network before help can arrive.
Access you control
Decide which people can reach which computers. Roles keep each technician to exactly what they need.
A record of every session
Who connected, to what, and when is written to an audit trail that is protected against after-the-fact changes.
Quick Support
Get help in three steps.
No account, no setup, nothing to remember afterward. Your technician starts the session and gives you a code.
Get your code
Your technician reads or sends you a short one-time code.
Download the support app
Enter the code on this page and download the small support app for your computer.
Connect
Open the app. Your technician can now help you. When the session ends, so does the code.
Stay safe
Only enter a code from a technician you know and expect. Remote2You will never ask for your password. If anything feels wrong, close the app and contact us.
Join a Quick Support session
Select your platform
Your technician gives you a 9-digit code. Enter it above, select your platform, and download the small support app. The code works once and expires when your session ends. No code yet? Contact us.
Two ways to connect
Pick the one that fits the moment.
Quick Support
For someone who needs help right now.
- One-time code. No account or sign-up for the person being helped.
- Nothing permanent. The session ends and the code stops working.
- Technician-led. Your technician starts it and stays in touch.
Unattended access
For computers you look after every day.
- Always reachable. Connect from anywhere, with no one at the keyboard.
- Your rules. Roles decide who can reach which computer.
- Fully recorded. Every connection appears in the audit trail.
Security
Built so that you never have to wonder.
Remote access is only worth having if you can trust it. These protections are part of the service itself.
Both sides connect out to the service. Nothing needs to reach into your network.
Outbound-only connections
Computers dial out to the service. Your firewall stays closed to inbound remote-control traffic.
Multi-factor sign-in
Authenticator-app codes and passkeys. Roles can require MFA before any access is granted.
Strict separation
Every organization is kept apart from every other. One client never sees another’s computers or records.
Tamper-evident audit
Session records are append-only and chained, so changes or deletions are detectable.
Signed installers
Installers for managed computers are code-signed, so you can verify what you are installing.
One-time codes
A Quick Support code works once and expires, so a code that is overheard or left behind is useless.
Security architecture documentation and questionnaires are available to qualified clients under NDA.
Who it’s for
Comfortable for everyone involved.
Simple, and in your hands.
You are never asked to create an account or share a password. You get a code, run a small app, and your technician takes it from there.
- Nothing to remember. The code works once and then expires.
- Clear and calm. A short, friendly path from code to connected.
- Easy to verify. Not sure about a request? Contact us before you enter a code.
Resolve issues without the runaround.
Reach any computer you look after, whether the user is at their desk or long gone home, and help someone new in a minute with a code.
- Always-on access. Computers stay reachable without anyone present.
- Fast live help. Quick Support gets you onto a screen in minutes.
- The right access. Roles keep each technician to the computers they should reach.
Access you can account for.
Who connected, to what, and when is recorded in a log that cannot be edited after the fact without detection.
- Role-based permissions. Technicians see only what their role allows.
- MFA enforcement. Require a second factor for privileged roles.
- Published status. Service health is visible at status.remote2you.com.
Get started
Structured onboarding, not a sign-up form.
Organizations join individually, in scheduled cohorts, so everything is set up correctly from day one.
Consultation
We learn about your computers and how your team supports them.
Security review
We share security documentation under NDA and sign agreements as required.
Your workspace
We set up your organization, your people and their access, with MFA from the start.
Connect your computers
Install on the computers you want to reach, then start supporting people.
Works on your computers
Supported platforms.
| Platform | Unattended access | Quick Support |
|---|---|---|
| Windows | Available | Available |
| macOS | By arrangement | By arrangement |
| Linux | By arrangement | By arrangement |
Contact
Let’s talk about what you need.
Tell us about your computers and your team. A member of our team will respond within two business days.
- Existing clients: use client sign-in or contact your account representative.
- Security researchers: see our responsible disclosure policy.
- What you submit is used only to respond to your inquiry. See the privacy policy.